FAQ - Questions concerning our goggles
Quality and Innovation are the main factors at uvex. For us it is very important to not just provide our customers with the best products but also help them to use this unique quality over years.
You can find some helpful customer questions and the answers from the uvex support team on this site to get all relevant information about our products and innovations.
If you have further questions you can get in touch with our customer service at any time: email@example.com
You can buy all uvex products and any necessary replacement parts in sporting goods/bicycle/equestrian stores. You can easily find the expert dealers near you using the uvex store locator. If you need a replacement part for your uvex product, your dealer will be happy to order it for you. If available, it will be delivered within a week.
Please note that uvex itself does not accept orders from or make direct deliveries to end customers.
All uvex products are manufactured according to the highest quality standards and are subject to strict, in-house inspections which often exceed any legal requirements. Should your product have defects in spite of these precautions, contact your appropriate sporting goods dealer with your warranty claims (legal warranty period as of 2009: 2 years) and repair requests.
Please note that a copy of your sales receipt is required for the verification of your request. You can easily find expert dealers near you using the uvex store locator.
Please note that uvex itself does not accept direct warranty claims or repair requests.
uvex has special ski goggle models for people who wear glasses. You can wear your corrective lenses underneath them.
These goggles are called OTG models (OTG = over the glasses).
There are suitable lenses for all weather conditions. Contrast-enhancing lenses support good vision even with poor visibility. You can find additional information at uvex lens technologies.
All uvex goggles are already equipped with specially coated lenses as part of their basic design. Independent of the lens color, they contain a UV filter that protects 100% against harmful UV radiation.
uvex = ultraviolet excluded.
95 percent of all goggles manufactured by uvex are helmet-compatible. In other words, the goggles are flush with the helmet and thus provide for draft-free skiing pleasure and lots of wearing comfort.
Clean the lenses of your ski goggles with a lot of water without additives. Then just shake the lenses off and let them air-dry. If necessary, you can also carefully dab the lenses.
Do not treat the lenses with solvents or household cleaners and use the textile bag included or a lint-free cloth for cleaning.
The inside of the lens has an anti-fogging layer. This highly functional antifogging alloy is scratch-sensitive. You should therefore treat the inside very carefully and in no case wipe it off.
If snow gets into the goggles, then just shake it out.
Always store your ski goggles in a container provided for them (cardboard box, bag) and avoid extreme temperatures over 50° C.
We appreciate your interest in our innovative products. Unfortunately, our products are repeatedly offered in so-called fake shops. Fake shops are online shops that sell products but do not ship them after payment. In part, these shops even use original product photos and descriptions. As a rule, customers have to pay in advance by bank transfer.
To spare you bad experiences, we would like to give you some tips and indications that help you recognize fake shops. What you should look for:
- existing and complete imprint (with register details and authorized representative)
- existing terms and conditions (not a bad machine translation)
- secure payment options (not just pre-bank transfer)
- existing cancellation policy
- plausible prices (especially low prices may be an indication of fake shops)
We wish you a lot of fun with our products.