FAQ - Questions concerning our cycling helmets
Quality and Innovation are the main factors at uvex. For us it is very important to not just provide our customers with the best products but also help them to use this unique quality over years.
You can find some helpful customer questions and the answers from the uvex support team on this site to get all relevant information about our products and innovations.
If you have further questions you can get in touch with our customer service at any time: firstname.lastname@example.org
You can buy all uvex products and any necessary replacement parts at the bicycle dealer. You can easily find the expert dealers near you using the uvex store locator. If you need a replacement part for your uvex product, your dealer will be happy to order it for you. If available, it will be delivered within a week.
Please note that uvex itself does not accept orders from or make direct deliveries to end customers.
All uvex products are manufactured according to the highest quality standards and are subject to strict, in-house inspections which often exceed any legal requirements. Should your product have defects in spite of these precautions, contact your appropriate sporting goods dealer with your warranty claims (legal warranty period as of 2009: 2 years) and repair requests.
Please note that a copy of your sales receipt is required for the verification of your request. You can easily find expert dealers near you using the uvex store locator.
Please note that uvex itself does not accept direct warranty claims or repair requests.
A cycling helmet must always be replaced after a fall or collision! The impact forces on your head during a fall are absorbed by the helmet. In another impact in the same location, the cycling helmet can no longer fulfill its protective function 100%. Please note that – depending on the force and angle of impact – the helmet can even break, and should do so in order to keep the impact forces away from your head.
Please note that the following recommendations are a starting point and do not replace personal advice from a sporting goods store.
Fitting: Try on several cycling helmets if possible. It is important that the dimensions of the helmet fit the size of your head and that the helmet noticeably encloses your head. The fine tuning is done with the strap and IAS system.
Correct positioning: Make sure that the cycling helmet is positioned levelly on your head. The helmet should not sit too tightly on the back of your head, which leaves the forehead unprotected, nor be pulled too far down over the forehead, where it can affect your vision.
Firm fit: You can test if your cycling helmet sits firmly by shaking your head lightly with the chinstrap open. The position of the cycling helmet should not change. An optimum fit is required for the helmet to fulfill its safety function 100%.
Adjust the size properly:
a) Position the strap joints (fixed point where the two straps come together) so that the strap does not touch the ears.
b) When adjusting the strap joints, pull the straps on the left and right sides separately to get the correct length. The length of the straps in the closure system must be adjusted so that they both lie tautly under the chin.
c) The length of the straps is set correctly when both straps lie tightly on the head without cutting into it.
d) If the straps are too long, cut off the excess ends (approximately 1.5 inches should stick out). Carefully heat the ends of the strap with a match to prevent fraying. Please note that the ends of the straps may be of different lengths due to the individual adjustment.
Size table cycling helmets
Specification in cm // Size
49-50 = XXXS
51-52 = XXS
53-54 = XS
55-56 = S
57-58 = M
59-60 = L
61-62 = XL
63-64 = XXL
The IAS system is a size adjustment system which can be used to adapt the cycling helmet individually to any head shape. The free-floating design of the ring system provides optimum adjustment, simple use, and maximum ventilation. The setting is made with the wheel located on the back of the cycling helmet – clockwise to make the helmet tighter, counterclockwise to make it looser.
Please remove the comfort cushions in the IAS system and in the cycling helmet. These can be washed with a mild detergent at 30°C. Dry the comfort cushions at room temperature. The cycling helmet should be cleaned with lukewarm water and a mild soap solution. Do not use solvents (e.g. paint thinner).
All components of a helmet are subject to ageing, depending on handling, maintenance, and degree of wear, which depends on the intensity of use and the specific conditions of use.
Under optimum storage conditions (cool, dry, protected from daylight; no contact with chemicals; no mechanical crushing, pressure, or stress) and without use, the maximum lifetime is 8 years following the indicated date of production. This should not be exceeded in use, even if the product is in a visually good condition.
For reasons of safety, we recommend our helmets are replaced 3-5 years after initial use, depending on the intensity of use.
You can find the date of manufacture either as a calendar clock or as a sticker on the inside of the helmet. The year of manufacture is at the centre of the calendar clock. The arrow points to the month of manufacture.
We appreciate your interest in our innovative products. Unfortunately, our products are repeatedly offered in so-called fake shops. Fake shops are online shops that sell products but do not ship them after payment. In part, these shops even use original product photos and descriptions. As a rule, customers have to pay in advance by bank transfer.
To spare you bad experiences, we would like to give you some tips and indications that help you recognize fake shops. What you should look for:
- existing and complete imprint (with register details and authorized representative)
- existing terms and conditions (not a bad machine translation)
- secure payment options (not just pre-bank transfer)
- existing cancellation policy
- plausible prices (especially low prices may be an indication of fake shops)
We wish you a lot of fun with our products.